02Case studyConcept project

International Hospitality Group

Hotel, restaurant and delivery platform

One connected platform to run a hotel, a restaurant and a food-delivery service, with Alice, an AI concierge guests can type or talk to.

Visit the live site Watch the walkthrough View the code

Our role: Product design, full-stack development, AI concierge
Services used: Web Apps, MVPs & Mobile Apps Conversational AI & Chatbots AI Voice Agents & Receptionists Automation & Data Pipelines
Built with: ReactFastAPIPostgreSQLGeminiGroq Whisper

ihg-hospitality.netlify.app

Hotel booking page with Alice, the AI concierge, open in a chat window

01The challenge

Hotels that also run a restaurant and a delivery service usually juggle separate tools for bookings, the kitchen, stock and invoices, and guests wait for answers a system already has.

02What we built

We designed one connected platform for the three businesses, with a live board for each of eight staff roles and Alice, an AI concierge guests can type or talk to. Alice answers only from live data, so she never promises a room or a dish that isn't available.

03International Hospitality Group

Key features

01
Alice, the AI concierge
Chat and voice, answers from live data only: rooms, menu, opening hours, orders.
02
Eight staff roles
Reception, kitchen, delivery, management and more, each with its own live board.
03
Stock per recipe
Ingredients are deducted per dish sold, so stock is always up to date.
04
Invoices and live dashboard
PDF invoices and a live manager view of the whole operation.